“Since Totally acquired Vocare late in 2017 we've focused hard on getting the basics of safe, effective, caring and responsive healthcare right. We have done this by improving the leadership of our services. Getting care right first time through well-organised services means that we're efficient and cost-effective.
“We're very proud of the care our staff give day-in and day-out, but what has been recognised in these improved CQC ratings is the clear commitment throughout the organisation to providing professional and caring services nationwide.
“We are aware that the way urgent care is organised, commissioned and delivered is changing at scale - a change we are fully prepared for. Indeed, the foundation that achieving these standards of care gives us now means we are more than fit for the future.”
The Care Quality Commission is the independent regulator of health and social care in England and it awards services with ratings from inadequate to outstanding. When inspecting health services to provide a rating, the CQC looks at five key areas to assess whether they are safe, effective, caring, responsive and well-led.