Vocare Care Quality Commission (CQC) ratings

CQC Ratings March 2019


  • North East England GP out-of-hours
  • Bunny Hill Urgent Care Centre, Sunderland
  • Washington Urgent Care Centre, Sunderland
  • Houghton Urgent Care Centre, Sunderland
  • Maple House, North Yorkshire GP out-of-hours
  • Malton Urgent Care Centre
  • Scarborough Urgent Care Centre
  • Selby North Yorkshire GP out-of-hours
  • York Urgent Care Centre
  • Market Harborough Urgent Care Centre, Leicestershire
  • Melton Mowbray Urgent Care Centre, Leicestershire
  • Oadby & Wigston Urgent Care Centre, Leicester
  • Oakham Urgent Care Centre, Rutland
  • Staffordshire GP out-of-hours
  • Royal Stoke University Hospital Urgent Care Centre
  • Wolverhampton GP out-of-hours & Urgent Care Centre
  • BaNES, Swindon & Wiltshire NHS 111
  • Devon NHS 111

Requires Improvement

  • St Mary's Hospital, Paddington Urgent Care Centre
  • South West London NHS 111

“Since Totally acquired Vocare late in 2017 we've focused hard on getting the basics of safe, effective, caring and responsive healthcare right. We have done this by improving the leadership of our services. Getting care right first time through well-organised services means that we're efficient and cost-effective.


“We're very proud of the care our staff give day-in and day-out, but what has been recognised in these improved CQC ratings is the clear commitment throughout the organisation to providing professional and caring services nationwide.

“We are aware that the way urgent care is organised, commissioned and delivered is changing at scale - a change we are fully prepared for. Indeed, the foundation that achieving these standards of care gives us now means we are more than fit for the future.”

Heather Maughan, Director of Quality and Nursing at Vocare and Gloria Cooke, Clinical Quality Director of Totally plc and Non-Executive Director at Vocare

The Care Quality Commission is the independent regulator of health and social care in England and it awards services with ratings from inadequate to outstanding. When inspecting health services to provide a rating, the CQC looks at five key areas to assess whether they are safe, effective, caring, responsive and well-led.