Policies and Statements

Vocare’s key policies and statements can be accessed below. If you require other information please contact: info@vocare.nhs.uk

Cookie Policy
Click and scroll down to the Cookie Policy

Complaints Policy
Click for policy

Data Protection and Privacy Policy
Click for policy

Equitable access Statement
Vocare aims to offer patients timely and equitable access to its services, in line with the NHS Constitution 2013 to support the delivery of high quality, effective and efficient patient care and the achievement of the organisations core objectives and statutory obligations.Vocare will offer patients timely, equitable and transparent access to our services.

  • Vocare will ensure that access to the services will be easy to navigate and understand.
  • Vocare will communicate effectively with patients, and if relevant, carers at all stages in a patient's pathway.
  • Vocare will accurately and contemporaneously record all patients' details on our electronic systems to support their management.
  • Vocare will ensure that all staff involved in the provision or administration of care are aware of their responsibilities and are appropriately trained.
  • Vocare will ensure that children and vulnerable adults including those with palliative and end of life care needs are not disadvantaged.
  • Vocare will ensure that all patients and staff are treated equitably irrespective of ability, race, language, religion, age, gender reassignment status, marital status, pregnancy or maternity status, gender, sexual orientation, socio-economic status or geographic location.
  • Vocare will be cognisant of its wider social duty to promote equality through the services it provides and to pay particular attention to groups or sections of society where improvements in health and life expectancy are not keeping pace with the rest of the population.
  • The services provided by Vocare will provide high quality care that is safe, effective and focused on patient experience; in the people it employs, and in the support, education, training and development they receive; in the leadership and management of its organisations; and through its commitment to innovation and to the promotion, conduct and use of audits to improve the current and future health and care of the population. Respect, dignity, compassion and care should be at the core of how patients and staff are treated not only because that is the right thing to do but because patient safety, experience and outcomes are all improved when staff are valued, empowered and supported.
  • Vocare will promote the belief that the patient will be at the heart of everything it does. It will support individuals to promote and manage their own health. Vocare aims to reflect, and to be coordinated around and tailored to, the needs and preferences of patients, their families and their carers. Patients, with their families and carers, where appropriate, will be involved in and consulted on all decisions about their care and treatment. Vocare will actively encourage feedback from the public, patients and staff, from a variety of means and welcome it and use it to improve its services.
  • Vocare operates in partnership with other organisations in the interest of patients, local communities and the wider population.
  • Vocare is committed to providing the most effective, fair, accountable, transparent and sustainable use of finite resources.
  • Vocare services will be free of charge, except in limited circumstances sanctioned by Parliament.

Patient safety is our paramount priority and all staff are expected to make decisions in the best interests of patients based on their clinical judgment at the time

Andy Gregory
Managing Director
January 2021

Gender Pay Gap Reporting 2019/2020

6 October 2021
We are an employer required by law to carry out Gender Pay Gap Reporting.

This involves carrying out a series of calculations that show the difference between the average earnings of men and women in our organisation; it does not involve publishing individual employee data.

Vocare Limited used payroll information to source the data. This was cross-checked against data maintained in our human resources and rota management systems to ensure that all relevant staff were included correctly. The report was compiled using a snapshot of data which was validated to ensure statistical comparability.

We are using this information to assess:

  • The levels of gender equality in our workplace
  • The balance of male and female employees at different pay levels
  • How we reward each gender.

Vocare Limited is committed to the principle of gender pay equality and as part of our routine business we:

  • Regularly review all recruitment practices and processes
  • Ensure all HR policies and procedures are risk assessed to ensure they do not hold unfavourable bias towards one gender
  • Support flexible working


Our analysis shows:

  • We employ a greater number of women in our workforce than men. 68% of the workforce at Vocare are women and 32% are men.
  • The gender pay gap at Vocare remains small.
  • Women’s mean average hourly pay is 5% lower than men’s but the more representative median hourly pay is 4% higher than men’s.
  • Women occupy 72% of the highest paid jobs and 57% of the lowest paid jobs.

I confirm that the reported figures are accurate.

The results of our full analysis are accessible via the dedicated UK government website.

Jayne Storey
Director HR and Recruitment
6 October 2021

Health and Safety Policy Statement

The management of Vocare wishes to pursue a policy which promotes health, safety and welfare throughout the organisation by offering a proactive and committed approach to their responsibilities, and in doing so, ensuring a safe and health risk free place of work. We are committed to a culture conducive to maintaining high standards of health, safety and welfare management for our employees, associates and all other persons who may be affected by our undertaking. We will provide working conditions which comply with all relevant statutory requirements, and officially approved codes of practice. Vocare is committed to:

  • Providing and maintaining plant, equipment and systems of work that are safe and without risk to health.
  • Offering arrangements for ensuring the safe use, handling, storage and transporting of articles and substances.
  • Providing comprehensive information, instruction, training and supervision, with the objective of ensuring, so far as is reasonably practicable, the health and safety at work of every employee.
  • Maintaining the workplace in a safe and risk free condition, and providing safe means of access to and egress from the workplace.
  • Providing and maintaining a safe and healthy working environment with adequate welfare facilities and equipment.
  • Compliance with all present and future health and safety legislative and regulatory requirements.

Vocare recognises, without detraction from its responsibilities as an employer that Vocare executive management have a duty within their areas of responsibility to take all necessary steps to implement the Vocare Health and Safety Policy, and any supplementary Health and Safety arrangements or procedures provided for the safe operation of their undertaking and will provide competent technical advice on health and safety matters to assist in complying with the requirements of all Health and Safety legislation which is relevant to the Vocare undertaking.

It is Vocare policy that all levels of management and staff will offer full support to achieving the organisations goal of a safe and risk free environment, and be active in maintaining the culture and attitude which enhances the promotion of health and safety activities.

Employees are reminded of their general duty under section 7 of the Health and Safety at Work Act 1974, to take reasonable care of the health and safety at work of themselves and others who may be affected by their acts or omissions and are expected to cooperate with any person discharging a duty relating to health and safety matters or function. Failure by individuals to comply with the requirements of this policy, or interfere with arrangements or safeguards introduced for their health, safety or welfare, may lead to disciplinary action.

No Health and Safety Policy can be successful unless it actively involves employees. Vocare will seek support from employees by the appointment of Safety Representatives, which include sufficient facilities to carry out this function and will offer conformity to related Safety Representative legislative requirements.

This policy and its arrangements demonstrate the organisations commitment to providing a safe environment which is without risk to health and offering good standards of welfare facilities. The executive management will endeavour to ensure a fully committed approach to complying with the statements made in this document and will review its effectiveness whenever necessary or appropriate.

A copy of this general statement will be issued to all employees, associates and contractors undertaking work on behalf of Vocare. This document will be reviewed periodically for legislative conformity and, where necessary, modified in relation to such changes.

Policy approved by: Andy Gregory
Managing Director
January 2021

Modern Slavery Statement
Click to view statement

NHS Protect's Fraud and Corruption Line
Fraud against the NHS means that the money intended for patient care, and funded by the taxpayer, ends up in the pockets of those who did not legitimately earn it. It means fewer resources are available to be spent on frontline health services such as patient care, health care facilities, doctors, nurses and other staff.

NHS Protect is a "Prescribed Person" under the Public Interest Disclosure Act 1998 (PIDA) and exists to tackle fraud (including bribery, corruption or wider economic crime) anywhere it is found in the NHS in England and Wales. With your assistance, we can do this better.

Anyone who wishes to give information about fraud in the NHS can call the NHS Fraud and Corruption Reporting Line, powered by Crimestoppers, on 0800 028 40 60 anonymously at any time to report concerns of fraud within the NHS.

As well as the anonymous phone number, information can be given in confidence online if preferred, through NHS Protect's online form at www.reportnhsfraud.nhs.uk

Safeguarding Children Policy

Vocare acknowledges that anyone who comes into contact with children and young people has a duty to safeguard and promote their welfare and should know what to do if they have any concerns.

Vocare has a clear, concise and comprehensive Safeguarding Children Policy which has been approved by your local children's safeguarding leads. The underlying principle is to enable Vocare staff, following their statutory duty, to carry out their duty in relation to suspected child abuse or neglect and to acknowledge that the overriding principle behind this is that the child's safety and welfare are paramount.

Vocare will protect children by following national child protection guidance within their own activities and in their dealings with other organisations, and has thus made arrangements to safeguard children under Section 11 Children Act 2004. Vocare has identified the Organisational Medical Director as the nominated safeguarding doctor.

The policy and procedure are underpinned by key pieces of legislation and statutory guidance and do not replace the Local Safeguarding Children Board (LSCB) guidance which should be consulted as a reference and advisory resource when appropriate. This information is available on clinical commissioning group and Local Authority websites.

Vocare will work with partner organisations to protect children and participate in reviews established in 'Working together to safeguard children' (2013). Vocare will therefore co-operate in the management of the LSCB and will consequently share responsibility for the effective discharge of its functions.Vocare has agreed systems, standards and protocols regarding sharing information regarding a child and their family to partner organisations with reference to 'Statutory guidance on making arrangements to safeguard and promote the welfare of children', by applying the guidance provided by HMG in 'Information sharing, guidance for practitioners and managers' (2008), and in the publication 'Further guidance on legal issues' (2008).

The Chief Executives of the commissioning groups have responsibility and overall accountability for ensuring that any contribution to the safeguarding and promoting of children's welfare is discharged effectively through health service providers.

Vocare will ensure that all staff fulfil their mandatory training requirements regarding safeguarding.

Dr Jim Heptinstall
Medical Director
January 2021