Latest News from Vocare

CQC rates St Mary's Urgent Treatment Centre as 'Good'

Press Release: 12/08/2019

St Mary’s Urgent Treatment Centre (UTC) Paddington has been rated as ‘Good’ by the Care Quality Commission. The service is managed by Vocare, a Totally plc company.

Vocare provides out-of-hospital services to patients across England through delivering NHS Integrated Urgent Care services, including Urgent Treatment Centres, NHS 111 services and GP out-of-hours services. The centre’s recent ‘Good‘ rating reflects significant improvement during the past two years, as the overall rating has moved up from ‘Special Measures’, to ‘Requires Improvement’ and then most recently, ‘Good’.

The CQC inspects services across five domains which led to the overall ‘Good’ rating:

  • Effective - GOOD
  • Caring - GOOD
  • Responsive - GOOD
  • Well-led - GOOD
Dr Jim Heptinstall

Dr Jim Heptinstall, Medical Director at Vocare, a Totally plc company, says,

"This is excellent news for our service users and for the wonderful team at St Mary’s UTC, who work tirelessly for the benefit of NHS patients."

"The turnaround of this service, being recognised as ‘Good’ by the CQC following being placed in ‘Special Measures’ two years ago, has been exceptional and demonstrates Vocare’s commitment to providing the highest standards of treatment and care to our patients".

Wendy Lawrence, CEO of Totally plc says,

"This is a fantastic improvement for St Mary’s UTC and demonstrates Vocare’s nationally consistent high standards of care."

"Totally strives to ensure that all the services we provide are high-quality and that we deliver excellent care to our patients."

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Vocare Ltd - Leading UK Urgent Care Provider

A wholly owned subsidiary of Totally plc, the Vocare Group is one of the leading national specialist providers of urgent care services in the country. Headquartered in Newcastle upon Tyne, it provides innovative healthcare services to approximately 9.2 million patients across the UK through urgent care centres, GP out-of-hours services, integrated urgent care centres and the NHS 111 service - working in close collaboration with the NHS and other healthcare providers in local areas nationwide. Totally completed the acquisition of Vocare Limited on 24 October 2017.

Totally plc

Totally plc aims to become a leading 'out-of-hospital' healthcare service provider in the UK, helping to address some of the biggest challenges faced by the UK healthcare sector. By working to deliver preventative and responsive care through its subsidiaries across multiple disciplines, Totally's goal is to improve people's health, reduce healthcare reliance, re-admissions and emergency admissions. Totally, via its subsidiaries, operates within the UK's outsourced healthcare market. Out-of-Hospital services include care in the community, GP surgeries, patients' homes, prisons and other public sector organisations, places of work as well as mobile locations and urgent care solutions.