Established more than 15 years ago, NDUC is a leading out of hours care provider, serving patients across Northumberland, Newcastle, North and South Tyneside.

Outside of normal GP surgery hours, patient calls are answered by trained call operators at one of NDUC's local call centres in the north east. In most cases, they will arrange for a GP to call you back. If your call is clinically urgent this will be within minutes, but other calls may take slightly longer.

The GP will discuss your symptoms with you and decide on further action if required. In practice, this might mean a face-to-face consultation at one of NDUC's many urgent care centres located across the region, a home visit by a doctor or by providing advice over the telephone.

Ambitions

Staffed by a 389-strong team of local GPs and nurses, NDUC is a not-for-profit organisation and has ambitious plans for the future, in North East England and beyond. These plans include the expansion of its services and business model across the country, diversifying further into other areas of clinical and social care, and developing 24-hour GP services.